Telvergence Onboarding

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Client Onboarding & Provisioning

From a free Google listing to a branded line that rings — guaranteed in writing.

The exact, repeatable protocol we run for every campaign: claim the free listing, provision a branded local Smart-DID, enable SMS, forward it anywhere, on a month-to-month carrier — with quality assurance checked at every gate.

Free Google listing Local Smart-DID SMS-enabled Remote call-forward Month-to-month carrier Written guarantee
The Protocol

Eight steps to live — QA-gated

Every step has a verification gate before it advances. Nothing goes live until it passes.

1

Claim the free Google Business Profile

Set up / verify the client's free Google listing: correct category, service area, hours, and a call button. This is the no-cost front door that drives the calls.

QA gate: listing verified, category + service-area correct, call button present.
2

Provision the branded local Smart-DID

Order a local-presence number in the client's area code; set caller-ID (CNAM) to the client's brand; apply STIR/SHAKEN attestation so outbound reads as trusted — the fix for "Spam Likely."

QA gate: caller-ID displays the brand on a live test call; spam-score check clean.
3

Enable SMS on the number

Register for A2P/10DLC texting on the same line; wire consent capture and automatic STOP/HELP handling so texting is compliant from day one.

QA gate: two-way SMS round-trip verified; STOP honored.
4

Set remote call-forwarding

Route the Smart-DID to wherever the client answers — cell, front desk, or team — with overflow and after-hours rules so no call is missed.

QA gate: forward + overflow + after-hours paths each ring through.
5

Subscribe the carrier — month-to-month

Activate the line on a month-to-month carrier subscription. No long-term contract; cancel anytime. Predictable per-line cost.

QA gate: billing confirmed month-to-month; cancel terms in writing.
6

Wire the AI "Pitch & Catch" intake

AI answers and qualifies every inbound, books the appointment, and routes large opportunities to a closer — with per-line, per-agent call tracking (CDR) tying each job to the line that drove it.

QA gate: test inbound qualified, booked, and logged to the right line.
7

Connect listing → line

Point the Google listing's call button and any campaign links to the Smart-DID so every call is branded, forwarded, and tracked from one source of truth.

QA gate: a call placed from the live listing rings the branded line and appears in tracking.
8

Go-live sign-off

Full end-to-end walkthrough with the client before launch: caller-ID display, SMS, forwarding, intake, and tracking all demonstrated live and initialed.

QA gate: client sign-off captured; the written guarantee is issued.
Quality Assurance

QA is not a step — it's every step

Each stage above carries its own verification gate. A campaign only advances when the prior gate passes, and the whole chain is re-tested at go-live. That is what "extreme QA throughout provisioning" means in practice.

In Writing

♛ The Telvergence Satisfaction Guarantee

Telvergence provisions and quality-assures your branded calling campaign end-to-end, and stands behind it in writing:

  • It works, or we fix it. Your branded local number will display your name on caller-ID, ring where you tell it to, and text — verified on a live test before go-live.
  • Month-to-month. Cancel anytime. No long-term contract and no cancellation penalty. You stay because it performs, not because you're locked in.
  • QA at every gate. Every provisioning step passes a documented verification before the next begins, and the full chain is re-tested at launch.
  • Named support. A real point of contact through provisioning and after go-live — not a ticket queue.
  • Compliance built in. STIR/SHAKEN attestation, E911, A2P/10DLC registration, and STOP/HELP handling are set up as standard.
Authorized for Telvergence
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Accepted by Client
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