This Agreement is between TELVERGENCE INC ("TELVERGENCE," "we") and the customer accepting below ("you"). TELVERGENCE provides a subscription VoIP/telecom service: branded, E911-capable virtual phone numbers ("Smart DIDs") with Remote Call Forwarding to a phone number you designate, sold as a 10-line Smart DID Pack (up to 10 lines per account).
You authorize TELVERGENCE, and its underlying carriers/partners (including Vitelity/Inteliquent/Sinch and successors), to act as your agent to:
You certify you are authorized to make these requests for the numbers and address provided.
You authorize TELVERGENCE to securely store your payment card with our processor (Stripe) and to charge it only after your 30-day free trial ends — the first charge occurs on day 31, then monthly in advance (prepaid), in the amount of $22.95 per active line ($229.50 for 10 lines), recurring until you cancel.
This is a card-on-file authorization, not a real-time debit. No amount is charged at signup. You may revoke this authorization by cancelling per Section 5. We do not store full card numbers; Stripe handles card data.
VoIP and call-forwarding 911 differs from traditional service and may be limited or unavailable during internet/power outages, misconfiguration, an out-of-date service address, or when the forwarded device is out of coverage. You must keep your registered service address current (Kari's Law / RAY BAUM'S Act). Keep an alternate means to reach 911. You acknowledge these limitations.
No unlawful, fraudulent, or abusive use; no robocalling/telemarketing in violation of the TCPA, TSR, or other law; no spoofing for deception. We may suspend or terminate for violations or use materially exceeding normal individual patterns.
You consent to TELVERGENCE using Customer Proprietary Network Information to provision, support, and improve your service, consistent with applicable law.
Month-to-month; either party may terminate per Section 5. Service is provided on a commercially reasonable, "as-is" basis; to the maximum extent permitted by law, TELVERGENCE's liability is limited to the amounts you paid in the prior month.
By typing your name and clicking to agree in the activation flow, you consent to transact electronically and you electronically sign this Agreement and LOA, with the same effect as a handwritten signature. We record your name, the date/time, and a reference ID as your signature record.
Your Smart DID is your account key, secured by an 8-digit DOB PIN. No Social Security Number is used or required. We collect only what is needed to provide and bill the service.
Governed by the laws of the State of Florida. This Agreement (with the linked Terms) is the entire agreement and supersedes prior understandings.